Takedown & Complaints Policy

BUCKSSHOT

1. Purpose

1.1 This Takedown & Complaints Policy (“Policy”) sets out the procedure for reporting, reviewing, and addressing complaints or requests for removal of content published on the Bucksshot mobile application (“Platform”), which is owned and operated by KH Technologies (Pty) Ltd (“KH Technologies”, “we”, “us”, or “our”).

1.2 This Policy forms part of and must be read together with the Terms of Service and Acceptable Use & Content Policy.

2. Scope of Complaints

2.1 Complaints may be submitted in respect of any content that is alleged to be:

2.1.1 Unlawful or in breach of applicable hunting, conservation, or wildlife laws;
2.1.2 False, misleading, or inaccurate;
2.1.3 Defamatory or harmful to reputation;
2.1.4 Infringing intellectual property or privacy rights; and
2.1.5 In violation of the Platform’s Terms of Service or Acceptable Use & Content Policy.

3. Who May Submit a Complaint

3.1 A complaint or takedown request may be submitted by:

3.1.1 Any user of the Platform;
3.1.2 Any person or entity affected by the content;
3.1.3 A lawful authority or regulatory body; or
3.1.4 Any third party with a legitimate interest in the removal or correction of the content.

4. Submission of Takedown Requests

4.1 Complaints must be submitted via:

4.1.1 The in-app reporting mechanism; or
4.1.2 The designated legal or support contact channel provided by KH Technologies.

4.2 The complaint should include, where reasonably possible:

4.2.1 Identification of the specific placement or content;
4.2.2 The grounds for the complaint;
4.2.3 Supporting documentation or evidence (if available); and
4.2.4 Contact details of the complainant.

4.3 Incomplete complaints may delay processing.

5. Initial Review Process

5.1 Upon receipt of a complaint, KH Technologies will conduct a preliminary review to assess whether:

5.1.1 The complaint falls within the scope of this Policy; and
5.1.2 There is a prima facie basis for concern regarding legality, accuracy, or policy compliance.

5.2 KH Technologies may, at its discretion, temporarily restrict or suspend access to the disputed content pending further investigation.

6. Request for User Response

6.1 Where appropriate, KH Technologies may notify the user who uploaded the content and request:

6.1.1 Clarification;
6.1.2 Supporting documentation (such as permits or lawful hunt confirmation); and/or
6.1.3 Correction or amendment of disputed information.

6.2 Users are expected to respond within a reasonable time period.

7. Determination and Outcomes

7.1 Following review, KH Technologies may determine, in its sole discretion, to:

7.1.1 Remove the content permanently;
7.1.2 Reinstate the content if compliant;
7.1.3 Require modification or correction of inaccurate information;
7.1.4 Suspend or terminate the user account in cases of serious or repeated breaches; or
7.1.5 Take no action where the complaint is unfounded.

7.2 KH Technologies is not obliged to adjudicate factual disputes between users or third parties beyond assessing compliance with its policies and applicable law.

8. Urgent Removal

8.1 KH Technologies reserves the right to remove or disable access to any content immediately, without prior notice, where:

8.1.1 Continued publication poses legal, regulatory, or reputational risk;
8.1.2 There are allegations of unlawful hunting or possession; or
8.1.3 The content is clearly defamatory, infringing, or unlawful.

9. Accuracy Disputes and Measurements

9.1 Where a complaint relates to the accuracy of trophy measurements, species identification, narratives, or other factual representations, KH Technologies may request supporting evidence but does not independently verify such information.

9.2 Users remain solely responsible for the accuracy and authenticity of all user-provided content.

10. Privacy-Related Complaints

10.1 Complaints relating to the misuse or unlawful publication of personal information will be handled in accordance with the Privacy Policy and applicable data protection laws, including POPIA and, where applicable, GDPR.

10.2 KH Technologies may remove or restrict access to personal information where required to protect privacy rights or comply with legal obligations.

11. Bad Faith or Vexatious Complaints

11.1 KH Technologies reserves the right to disregard complaints that are frivolous, malicious, or submitted in bad faith. Repeated abusive complaints may result in restriction of access to reporting mechanisms.

12. Record-Keeping

12.1 KH Technologies may retain records of complaints, investigations, and outcomes for purposes of:

12.1.1 Legal compliance;
12.1.2 Internal risk management; and
12.1.3 Resolution of recurring disputes.

13. No Liability for Takedown Actions

13.1 KH Technologies shall not be liable for any loss or damage arising from the removal, suspension, or restriction of content pursuant to this Policy, provided such action is taken in good faith to comply with legal obligations or Platform policies.

14. Amendments

14.1 KH Technologies may amend this Policy from time to time. Continued use of the Platform after amendments constitutes acceptance of the revised Policy.

15. Contact

15.1 All takedown requests, complaints, and related enquiries must be submitted via the in-app reporting functionality or to the designated contact details published by KH Technologies (Pty) Ltd within the Platform.